Health Call MyHealthCall PEP

MyHealthCall PEP is a patient engagement portal created by the NHS-owned Health Call collaboration. It gives patients a digital route to interact with hospital services and view information that a participating trust makes available, supporting a more convenient journey before and after appointments. Health Call materials describe functions such as appointment information, digital letters, questionnaires, notifications and access to selected results, with data drawn from connected clinical and administrative systems. These capabilities can reduce avoidable paper and telephone contact while helping services collect information earlier. Each trust decides which modules and pathways to enable, and clinical results still require appropriate release rules, governance and routes for patients who cannot use digital services.