Health Call Virtual Wards

Health Call Virtual Ward is an NHS-developed digital service for supporting patients who receive acute care at home. Patients can submit symptoms, questionnaires and agreed physiological measurements, while clinical teams use a dashboard to review their caseload, identify results outside set parameters and document follow-up. This supports both early discharge and admission avoidance when a patient is suitable for remote care, but the technology complements rather than replaces the multidisciplinary clinical team and any required home visits. Health Call's VirtualCare materials also describe patient-level and ward reporting. Devices, monitoring frequency, alert thresholds and escalation pathways are configured for the local service, with non-digital alternatives needed where appropriate.